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Restore Hyper Wellness® Privacy Policy

Last Updated: October 1, 2026

Introduction

This Privacy Policy (“Policy”) applies to information collection and use by Austin Cryo Ventures, LLC or its subsidiaries, including, Restore Franchising, LLC, operating under any Restore Hyper Wellness brand(s) you may interact with (“Restore Hyper Wellness,” “Restore,” “we,” “us,” “our”) while you are visiting and using our websites and mobile applications which link to this Policy (the “Sites”). This Policy only applies to information which relates to an identifiable natural person (“Personal Information”) and does not apply to information which is non-personal or anonymized (e.g., aggregated information or information which cannot be related to a natural person). Restore Hyper Wellness is a data controller (i.e., the company responsible for, and which controls the processing of, your personal information).

The Information We Collect

Restore Hyper Wellness collects Personal Information about the users of our Sites in several ways:

1. Individual Collection

We collect Personal Information from you directly when you fill out any forms on the Sites or email us requesting information. Also, depending on the Site or the services available to you on a Site, we may request specific Personal Information necessary to perform the services. For example, we may request your name, address, email address, telephone number, and similar contact and account details when you create an account, participate in any interactive feature, or complete a membership or enrollment form.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with the services.

2. Automatic Collection

As with all websites, there are certain elements of Personal Information which we automatically collect simply as a part of your interaction with the Sites. Along with the normal information necessary for us to present the Sites to you, we also use various technologies to collect Personal Information in connection with your use of the Sites.

Our web pages may incorporate “pixel tags”, “web beacons”, or other similar tracking technologies (collectively, “pixel tags”) that allow us, or our agents, to track the actions of users of our Sites (known as “click-stream data”). Click-stream data can include Personal Information, such as the IP address of the computer you are using, the type of operating system and browser software that you use, the date and time of your access to our Sites, the website address, if any, from which you linked directly to our Sites, the website address, if any, to which you then travel from our Sites, and any similar traffic-related information.

We may also aggregate your click-stream data with similar data collected from other users in order to help us improve our Sites and the services we provide through our Sites. If we combine information which is not personal with Personal Information, we will consider the combined information as Personal Information.

3. Third Parties

We may receive information related to you through our trusted marketing partners. Usually, this is related to our, and our partner’s, interest in making sure any products or services you are presented with are of interest to you.

4. Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device.

Cookies perform different functions such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. The kinds of cookies that may be used on the Sites are set out below:

  • Strictly necessary cookies are essential in order to enable you to move around the Sites and use its features, such as accessing secure areas of the Sites. Without these cookies, certain services you have asked for cannot be provided.
  • Performance cookies collect information about how you use the Sites, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information that these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
  • Functionality cookies allow the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
  • Marketing cookies and pixel tags are technologies which we use to better understand your interests related to our, and our marketing partners’, products and services. We use these technologies to track the actions of our Site users and email recipients, measure the success of marketing campaigns, and compile statistics about usage and response rates.

The cookies described above may be deployed in the following forms:

  • Persistent Cookies are stored by a web browser and remain after you close your browser. These cookies may collect or transmit information every time you use the Sites until such cookies are manually cleared or reach an expiration date.
  • Session Cookies typically disappear once you close your mobile application or browser.
  • Flash Cookies are locally stored objects that collect and store information about your preferences and navigation to, from, and on the Sites. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Pages of the Sites and our e-mails may contain small electronic files known as Web Beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email, and to compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our Sites.

Most browsers allow you to remove or manage cookies and adjust privacy and security preferences. Blocking some cookies may affect Site functionality. You may also manage non-essential technologies through the privacy choices or cookie-preference tool available on the Sites. Where required by applicable law, we process recognized browser-based opt-out preference signals, such as Global Privacy Control (“GPC”), as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal. Because these signals may not identify you across devices or accounts, you may need to submit separate requests for each browser, device, or account. We do not respond to “Do Not Track” signals because no uniform industry standard currently governs them.

Third parties, including analytics providers, advertising networks, content providers, and application providers, may place cookies, pixels, or similar technologies on the Sites. These technologies may collect information about your activity over time and across websites or services and may be used to measure engagement, personalize content, or deliver targeted advertising. Depending on applicable law, these activities may be considered a “sale,” “sharing,” or “targeted advertising,” even when no money is exchanged. You can exercise available choices as described in “Your Privacy Rights.” We do not control third parties’ independent privacy practices.

Depending on how you interact with the Sites, information we collect may include categories treated as sensitive under applicable law, such as account credentials, precise geolocation if enabled, or information that may reveal or relate to health or wellness interests. We collect, use, and disclose such information only as permitted by applicable law and, where required, with your consent. We do not use sensitive Personal Information to infer characteristics about you except as permitted by applicable law.

Categories of Personal Information We Collect

The categories of Personal Information we collect, and have collected in the preceding twelve (12) months, include:

  • Identifiers, such as name, postal address, email address, telephone number, and account or membership identifiers.
  • Customer records and financial information, such as billing and payment details you provide.
  • Commercial information, such as products or services purchased or considered and membership or enrollment history.
  • Internet or other electronic network activity, such as IP address, device and browser information, and click-stream data described above.
  • Geolocation data, such as approximate or, where enabled, precise location.
  • Sensitive Personal Information, which may include account log-in credentials, precise geolocation if enabled, and information that may reveal or relate to health or wellness interests.
  • Inferences drawn from the above to reflect preferences and characteristics, as permitted by applicable law.

We collect these categories from the sources, and use and disclose them for the business and commercial purposes, described in this Policy. We do not sell Personal Information for money, although certain advertising activities may be treated as a “sale,” “sharing,” or “targeted advertising” under applicable law as described above. This section does not apply to PHI, which is addressed in “HIPAA and Protected Health Information” below.

HIPAA and Protected Health Information

The Sites may support interactions involving wellness services, but not all health-related information is Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”). HIPAA generally applies only when PHI is created, received, maintained, or transmitted by a HIPAA-covered entity or business associate. Independently owned physician practices or other health care providers may maintain separate privacy notices that govern PHI for which they are responsible.

Minors

While we may provide services to minors, such services are only provided at the direction and consent of such minor’s parent or legal guardian.

How We Use the Information We Collect

We use Personal Information for the purposes described below. Where permitted, we may also send you information about events, products, or services that may interest you. For choices regarding promotional communications, see “Your Privacy Rights.”

Additionally, Restore Hyper Wellness uses Personal Information about you for the following purposes:

  • to establish and manage our relationship with you, including providing requested products, services, customer support, and technical support;
  • to communicate with you and respond to your requests and inquiries;
  • to provide information about our products and services, those of our affiliated brands, and, where permitted, those of our marketing partners;
  • to personalize your experience and assist you while you use the Sites;
  • to administer, analyze, maintain, and improve the Sites, including understanding how visitors use them;
  • to protect visitors, employees, third parties, and Restore Hyper Wellness; investigate violations of our policies or applicable law; detect and investigate security incidents or unauthorized access; and prevent or detect fraud;
  • to comply with applicable laws, regulations, and codes of practice; and
  • in connection with a contemplated or completed sale, merger, reorganization, or other transfer of all or part of Restore Hyper Wellness or its assets.

Restore Hyper Wellness will only process Personal Information as described in this Policy, as permitted by applicable law, or as otherwise consented to by you.

How We Retain Information We Collect

We will retain Personal Information for as long as necessary or permitted in light of the purposes described in this Policy. However, some Personal Information may be retained for longer periods as required by law, contract, or auditing requirements. We will also retain Personal Information for as long as necessary to establish, exercise, or defend legal claims, or as otherwise permitted by applicable law.

How We Disclose Information We Collect

We generally disclose Personal Information for the purposes described in this Policy. We may disclose it to our affiliates, subsidiaries, and service providers when reasonably necessary for them to support our Sites, services, operations, or relationship with you. Service providers are contractually restricted to using Personal Information for the services they perform on our behalf. We may also disclose Personal Information to a franchisee as is necessary for the franchisee to maintain its independent relationship with you. Examples of recipients and disclosure circumstances include:

  • Affiliated Entities – To our subsidiaries and affiliates.
  • Franchises – To Restore Hyper Wellness franchisees in connection with your membership and use of the services offered at their studios.
  • Independently-Owned Physician Practices and Other Service Providers – To contractors and other third parties that support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. Examples include the independently-owned physician practices that provide certain medical services to Restore Hyper Wellness members and clients.
  • Purpose Fulfillment – To fulfill the purpose for which you provide the Personal Information.
  • Disclosed Purposes – For any other purpose disclosed by us when you provide the Personal Information.
  • Third-Party Advertising Partners – See the sections of this Policy entitled “The Information We Collect – Cookies” and “Interest Based Marketing.”
  • With Your Consent or Opt-In – For example, see the section of this Policy entitled “Email Marketing.”

We may share mobile information within our franchise network and with our affiliates and third-party service providers to support your relationship with us, such as for customer service support.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, except that we may share mobile information within our franchise network and with our affiliates and third-party service providers to support our marketing processes and only where you have consented (for example, through a lead form authorizing marketing text messages).

As we continue to develop our businesses, we might sell or buy assets. In such transactions, user information, including Personal Information, generally is one of the transferred business assets. Also, if either Restore Hyper Wellness itself, or substantially all of Restore Hyper Wellness’s assets were acquired, your Personal Information may be one of the transferred assets. Therefore, we will disclose and/or transfer your Personal Information to a third-party purchaser in these circumstances, including in the event of a merger, divestiture, restructuring, reorganization, dissolution, bankruptcy, liquidation, or similar proceeding.

We disclose Personal Information to a third party if we believe that we are required to do so for any or all of the following reasons:

  • to comply with applicable law, legal process, court orders, subpoenas, regulatory requests, or other governmental demands;
  • to investigate, enforce, or apply our terms of use or other agreements, including for billing and collection;
  • to prevent, investigate, detect, or prosecute criminal activity, fraud, security incidents, or attacks on the technical integrity of the Sites or our network; or
  • to protect the rights, property, or safety of Restore Hyper Wellness, its affiliates, partners, employees, Site users, or the public.

We also reserve the right to disclose or share non-personal and/or de-identified information without restriction.

Interest-Based Advertising

We and our advertising partners may use cookies, pixels, and similar technologies to collect information about your activity on the Sites, such as IP address, pages viewed, interactions, and approximate time of use. We may disclose this information, together with limited information such as general demographic or transaction-related data, to provide, measure, or personalize advertisements on other websites or services. Depending on applicable law, these activities may constitute a sale, sharing, or targeted advertising. We do not knowingly use PHI for advertising, and we do not use sensitive Personal Information for targeted advertising without any consent required by applicable law.

Third Party Direct Marketing. We may provide you with the opportunity to receive promotional offers from specifically identified third parties through their direct marketing efforts, but only if you explicitly consent (opt in) to receive each offer. If you explicitly consent, your Personal Information will be shared only with the specifically identified third party to enable it to provide you with the offer you have requested, and then only in connection with that specific promotion and not on a continual basis.

Advertising Choices. You may use the privacy choices or cookie-preference tool available on the Sites to opt out of cookie-based sale, sharing, or targeted advertising. Where required by applicable law, we also honor recognized opt-out preference signals as described in “The Information We Collect – Cookies.” Industry tools offered by advertising organizations may provide additional choices, but they do not replace requests submitted directly to us and may not affect all technologies or devices.

Data Transfers

Restore Hyper Wellness is based in the United States, and Personal Information may be transferred to, stored in, or accessed from the United States and other countries where we or our service providers operate. Those countries may have privacy laws that differ from the laws of your home jurisdiction.

Where applicable law restricts international transfers, we use legally recognized safeguards, such as an adequacy decision, contractual protections approved by the relevant authority, or another lawful transfer mechanism. We may also rely on a permitted exception for a particular transfer where appropriate. You may contact us for additional information about the safeguards applicable to your Personal Information. Your use of the Sites does not, by itself, constitute consent to an international transfer where applicable law requires another transfer mechanism.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have some or all of the rights described below. These rights arise under applicable law; the operational methods described here explain how we receive and process requests.

  • Access and confirmation. You may request confirmation of whether we process your Personal Information and access to that information, including categories of Personal Information, sources, purposes, and recipients where required by law.
  • Correction. You may request correction of inaccurate Personal Information, taking into account the nature of the information and the purposes of processing.
  • Deletion. You may request deletion of Personal Information, subject to exceptions such as completing transactions, providing requested services, detecting security incidents, complying with law, or establishing, exercising, or defending legal claims.
  • Portability. You may request a copy of certain Personal Information in a portable and, where technically feasible, readily usable format.
  • Opt out of sale, sharing, or targeted advertising. Where applicable, you may opt out through the privacy choices or cookie-preference tool on the Sites or by using a recognized opt-out preference signal. We do not sell Personal Information for money, but some advertising disclosures may be treated as a sale or sharing under applicable law.
  • Limit certain uses of sensitive Personal Information. If required by applicable law, you may request that we limit specified uses or disclosures of sensitive Personal Information.
  • Object or restrict processing. In some jurisdictions, you may object to or request restriction of certain processing, including direct marketing or processing based on legitimate interests.
  • Withdraw consent. Where processing is based on consent, you may withdraw it at any time without affecting processing that occurred before withdrawal.
  • Marketing communications. You may stop receiving promotional emails by using the unsubscribe link in the message, and you may stop receiving marketing text messages by replying “STOP.” Service-related communications, such as transactional, account, technical, or security notices, are not promotional and generally cannot be opted out of.
  • Non-discrimination. We will not unlawfully discriminate or retaliate against you for exercising an applicable privacy right.

How to Exercise Your Rights

To submit a request, contact us using the information in “Contact Us” and describe the right you wish to exercise. We will respond within the period required by applicable law. We may request information reasonably necessary to verify your identity and authority. If we cannot verify a request, we may deny it as permitted by law. We will use information provided for verification only to process the request and for related recordkeeping or security purposes.

Where permitted, an authorized agent may submit a request for you. We may require proof of the agent’s authority and may ask you to confirm your identity or the request directly. If we deny a request, residents of jurisdictions that provide an appeal right may appeal by contacting us, identifying the decision being appealed, and explaining the basis for the appeal. We will respond within the period required by applicable law. You may also have the right to complain to a competent privacy or data protection authority.

Security

Restore Hyper Wellness seeks to maintain appropriate physical, technological, and organizational safeguards, consistent with industry practice, to help protect Personal Information under our control against loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Revisions to Our Privacy Policy

Restore Hyper Wellness reserves the right to update and revise this Policy at any time and from time to time, as it deems necessary or appropriate. You may determine if this Policy has been revised since your last visit by referring to the “Effective Date” noted at the top of this page.

If we make material changes to how we treat our users’ Personal Information, we will revise and repost this Privacy Policy on this site. You are responsible for ensuring you periodically visiting this Policy to check for any changes.

Links to Other Sites

Our Sites may contain links to other websites operated by third parties. Please be aware that we are not and cannot be responsible for the content and privacy practices of other websites or third-party service providers, and that this Policy applies only to the information that we collect through the Sites. Thus, we encourage you to read the privacy statements of all of the destination websites which you visit.

Contact Us

If you have any questions or concerns regarding this Policy, or how we collect, use, share or protect the security of your Personal Information, please email the applicable Restore Hyper Wellness contact listed on the applicable Site, or contact us in writing at:

Restore Hyper Wellness
13740 North Highway 183
Suite L2, PMB 518
Austin, TX 78750-1835
Attn: Privacy Officer
E-mail: privacy@restore.com